Thank you email not sent
I have activated a thank you letter for a specific list. However no mail is sent when a new email is registered through the API (I have not tested using the form). There is no problem sending manually...
View ArticleHow to setup client username / password
Hi, where or how can I setup a client or brand username and password so they can login themselves?
View ArticleAttachment issue
I'm having problems attaching a a 2.7mb pdf to my autoresponder email. I've checked the upload folder file permission and made sure it's set to 0777. I've tried to upload via IE and Chrome when I hit...
View ArticleScrubbing / cleaning list of emails
Hello, Advise me please where to test new emails and clean them from the bounce mails? Ideally before sending. Thank you so much for your advice.
View ArticleSending mails to bounced
Hello, I would like to ask you when you first send it on the new list of emails and creates it there after first sending a list of bounced emails will be on this list of mails sent after the other? Or...
View ArticleHow to redirect user to custom page after subscribe
I have a sign-up form on my website that is working in terms of getting signups, my problem is that it leads the user to our subscribe pave that only has a "You've Subscribed!" message and no links or...
View ArticleSetting cron jobs?
Is it possible to set the cron jobs at once per hour or must it be only once per 5 minutes?
View ArticleYouTube links does not generate thumbnail
When I posting links to YouTube videos in my newsletter, I would like to have the Gmail feature of showing a clickable video thumbnail at bottom of theb Gmail.. As Sendy rewrites the orginal url, ius...
View ArticleExport contacts who opened the email
Hello, is there any way to export only the contacts that opened the message?
View ArticleEmail and domain is verified on SES console, Sendy says it's not
Email and domain is verified. Any ideas what to Unverified 'From email': tom@boatwarden.com Your 'From email', (or its domain) is either not verified in your Amazon SES console or it is not verified in...
View ArticleAutoresponder tracking open stats
Dear Ben, First of all, thanks for creating this great product, and really happy to have an inexpensive option to send out my autoresponder mails, thanks ! I have just setup my first autoresponder and...
View ArticleAre new autoresponders sent to existing subscribers?
Hi there! I'd like to create a new autoresponder that thanks new subscribers for coming on board. Naturally, this would be sent immediately after they subscribe. However, I'm concerned that all my the...
View ArticleFull Vietnamese translation v2.0.4
I've just translated Sendy in Vietnamese. So you can get it at http://mailexpress.vn/wp-content/uploads/sendy-vietnamese-2.0.4.zip
View ArticleSending quota has turned zero
Hi Ben, Facing some problem with Sendy since morning. First it said the email id is not verified, though we have been using it since the beginning. We checked on the aws console which said email id was...
View ArticleFilter RSS
Hi Ben, I'm using Sendy at a school. We would like some of our communications (our newsletters) to feed to our website. The RSS tool would be ideal. But other campaigns are more private and don't...
View ArticleHelp with updating
Hi, I just updated Sendy to 5.2.2, because I was getting a red error sign when trying to send campaigns saying my Sendy couldn't communicate to Amazon. At the time I was in the middle of trying to send...
View ArticleSchedule campaign inside Brand account
Hi, Why inside Brands accounts not show Schedule email campaigns? If I login not main account but Brand account Schedule is not active. How to fix that? Thanks!
View ArticleWelcome and thank you emails not being sent
Since yesterday Sendy is not sending any Welcome/ Thank you emails to new subscribers. However, it is recording their email id in the list. I run it using Amazon SES, and did some troubleshooting...
View ArticleCannot disable Two Factor Authentication on client account
Client has enabled 2FA on his account. For some reason he now cannot access his account and has asked me to reset it. When I try to disable 2FA on his account I get a message saying "Unable To Save....
View ArticleNo more preview or webversion
Since one of the last 5.x Version I didn't get any Preview before sending any more and there is a link for a generated Webversion, but no Webversion behind it. I still can send out Newsletter and they...
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