Hello,
I am using Sendy for the past week and yesterday i've got an email from Amazon saying that my account was suspended. All of my emails are coming from my newsletter form on my website, i didn't sent spam emails, every time i sent an email i checked the score with Spamassasin and it was 0. I did SPF and DKIM. I really don't know what to do now and how can i appeal so they can unban my account.
The only bad thing that i think is that i had kinda high bounce rate and yesterday i just signed up to email-checker.com to verify the emails before trying to send any email. I had setup an autoresponder and sent 2 emails campaigns.
I would really appreciate any help on how i can fix this problem and remove the suspension.
Here is the email that i got.
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Dear Amazon Simple Email Service Customer:
Your Amazon Simple Email Service (Amazon SES) sending privileges have been suspended, effective immediately.
This immediate suspension occurred because we have detected significant issue(s) with your sending pattern that require us to immediately suspend your sending privileges in order to protect the sending of all Amazon SES customers. This supersedes any previous probation warnings you may have received.
If you wish to appeal this suspension, please respond to this email with details of how you will change your sending in order to avoid this problem or why you think this notice may be incorrect.
The issue(s) triggering your suspension at this time, updated to reflect current statistics, are:
*Critically Low Content Quality: Over the last approximately 10,000 email messages you sent, a critically high percentage were identified as spam by our filters.
We carefully track each customer's bounce, complaint, and content metrics in order to improve inbox delivery for all Amazon SES customers. For further details about each of these metrics and tips on how to improve them, please see the Amazon SES Email Sending Best Practices Whitepaper at http://media.amazonwebservices.com/AWS_Amazon_SES_Best_Practices.pdf.
Sincerely,
The Amazon SES Team
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