Hi,

I spend the most of last Tuesday trying to figure out how to set the DNS timer (or something like that) because I suddenly was disconnected from Amazon SES, only to find out later that day that the problem might be with Amazon. When I tried to login, I was told that I didn't have an account there.

So I created a ticket, and got an answer today. This is what they wrote:

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Dear Britt,

Thank you for contacting Amazon Simple Email Service (Amazon SES) in regards to your Amazon SES Account. I have verified at this time your Amazon SES sending privileges have been suspended. This suspension is related to a human investigation of your sending. I have included the suspension notice below. You may appeal this suspension to ses-enforcement@amazon.com. In your appeal, please explain in detail either why you believe the suspension itself was an error, or details as to changes you have made to ensure that the same issue does not occur again.

Suspension notice:

Dear Amazon Simple Email Service Customer,

Your account has been suspended, effective immediately.

This immediate suspension occurred because we have conducted a human investigation of your Amazon SES sending, and the results of our investigation lead us to strongly believe that you are sending mail that is not compliant with the Amazon Web Services Acceptable Use Policy (http://aws.amazon.com/aup/).

Amazon SES is designed for messages that have been specifically requested by the recipient. The Acceptable Use Policy requires that "You will not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like "spam"), including commercial advertising and informational announcements." Amazon SES investigates cases in which messages appear to violate the Acceptable Use Policy or are not desired by the recipient, whether due to being unsolicited or for any other reason.

We cannot reveal our anti-abuse techniques and information sources, so we recommend that you reexamine your sending by considering the following: Are all the messages that you send specifically requested by the recipient and do they comply with the Acceptable Use Policy? Have you acquired email addresses in any way other than a customer specifically interacting with your site and requesting emails from it? Do the services you advertise comply with the Acceptable Use Policy as well?

We also recommend that you read the Amazon SES Best Practices guide: http://media.amazonwebservices.com/AWS_Amazon_SES_Best_Practices.pdf.

This suspension notice supersedes any previous probation warnings you may have received. If you wish to appeal this suspension, please respond to this email with details of how you will change your sending in order to avoid this problem or why you think this notice may be incorrect.

Beth R.

Amazon Web Services

All my subscribers have gone through a double opt in on AWeber, before I imported them in Sendy. I am definitely NOT sending out spam.

What to do? I can appeal, they say, but what if this happens again? I don't trust them after this.