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Sending Email with SMTP

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After selecting the list of (10,000 subscribers) & select send newsletter. Sendy shows Your email is on its way. "Your campaign is now sending!".

When clicked all campaign, campaign shows up in drafts & is ready to send. When checked at the SMTP no emails were found in Mail Queue. (SMTP Server is a WHM/cPanel VPS Server)

Test Email is working fine when sent to myself.

Thanks in advance.


Delivery Status Notification (Failure) - hard bounces vs soft bounces

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Each newsletter I receive a bunch of the following emails from Amazon:

From: MAILER-DAEMON@amazonses.com Subject: Delivery Status Notification (Failure) An error occurred while trying to deliver the mail to the following recipients: redacted@redacted.com

They often include an attachment. For example, one has the following contents:

Reporting-MTA: dsn; a8-25.smtp-out.amazonses.com

Final-Recipient: rfc822; redacted@redacted.com Action: failed Diagnostic-Code: smtp; 553 5.1.2 Unknown mail server. Could not find a mail server for 307knoxrevords.com Status: 5.1.2

On my last newsletter to about 2.5k subscribers, I got about 20 of these emails.

My guess is this is a notification of a "soft bounce", with my understanding being that Amazon will try again before filing it as a "hard bounce" and giving up. This would explain why in Sendy it reported 0% bounces.

Is this an accurate guess as to what's going on here?

[Ubuntu] Links not working - redirecting to sendy/l/random_number instead of our desired url

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It is working during test campaigns. but during actual campaigns we receive an error.

Note: mod-rewrite is enabled.

Emails and IDs in links not encrypted?

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In the API docs under Subscribe > Parameters > 3. List there is this sentence:

"This encrypted & hashed id can be found under View all lists section named ID"

After installing Sendy and creating our first list I can say with confidence that the list ID is neither encrypted or hashed. Are the docs inaccurate? Is there an issue with my installation? Please advise.

How do I use Sendy with Mandrill?

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Hello I have purchased Sendy and I want to send via Mandrill, please provide me step by step, I have setup the smtp, username and api password in mandrill but the email does not send when I test it. Anything wrong?

Is it possible to change the domain?

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Hello Sendy team,

I do need to change the domain of my installation.

Is it possible?

Maximum file size of CSV?

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I seem to have an issue with uploading lists, what is the maximum size and can I upload them to sendy another way? I do not need to check for duplicates or opt-outs as this is a new list.

Thanks

How do autoresponders work?

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After adding one autoresponder, I noticed that I no longer have the ability to add an autoresponder to a list - and a message shows up saying "All autoresponders have been created."

I was curious if you could clarify how autoresponders worked. Can there only be one autoresponder per list? If there are multiple autoresponders per list, can a contact be subscribed to just one or the other autoresponders?

Please excuse my ignorance and thank you in advance for any help.


Moving to sub-domain - do I have to change form settings?

The requested URL /sendy/login was not found on this server

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I've just transferred to EC2, and redirected my domain to be the same URL. Now I get the above error from time to time, but I'm not sure why I don't always get it. Trying to login I go to /sendy, which then takes me to /sendy/login where I get the above error. If I add .php to the end of 'login' I can access the login page and login, but I then get the error on other pages, like /sendy/app was not found on this server.

I can keep adding the .php to the filenames to keep going through the pages, but it is obviously a pain. I was using Sendy an hour ago with no problem, and now this...? I assume it is a set-up problem, but don't know what caused it...

Any ideas please?

Matthew

Resetting login details

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Hi, we've got Sendy installed on our server but we're having problems logging in, I filled out the login screen but when I login it keeps telling me that I have an 'incorrect password or user does not exist so, I'm sure that everything is set up correctly so the only thing I can think of is that I've messed up the UN/PW side of things when I put them in, although I was quite conscientious when doing it and recording what i'd put in.

When I request a Forgotten Password reminder nothing comes through, so i'm not sure if this is just not set up right or I'm missing something else, such as I've managed to put in the wrong email address...

So, is there a way of resetting the login, or getting access so that I can sort this out, or do I need to delete the lot and start again?

Thanks for your time Tony

Development licences

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Could Sendy offer a development license since we need to test this on dev server at first.

But the URL restrict by the license and we can't install it on separate server.

Or can we point a sub domain to a different dev server for test purpose?

Export campaign report to PDF

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One of the services I offer my customers is managing and sending their campaigns on their behalf. They supply the lists and the content and I do the sending.

After each campaign I send them a screenshot of a campaign report. It would be great if I could email them a report in PDF format from within the app or download the report and then send to them later.

Either way, it would look more professional than just sending a screenshot.

Thanks for a great product

Lester

Support widget

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I'd like to add a support widget / chatbox. - Which files would I need to modify to have it display on all pages?

Thanks!

Increase character limit in test emails

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Hi Ben,

In the new sendy version there's the awesome addition that remembers the last test e-mails campaign was sent to. Is there an option to increase the character limit, as currently it's set to arbitrary cut off everything after 100 characters? Our e-mails follow the structure FirstName.LastName@ourdomainname.com and after the first send out only 3 addresses stay. Any way to increase it?

Thanks for all the updates so far!


How do I see cron job setup instructions again?

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I've been trying to setup a Cron Job tonight, and really messed it up at first. After reading the Forums at length, I think I have things figured out now. Small problem...I didn't copy-paste that auto-generated Command Line that came up within Sendy when prompted to set the Cron Job up in the first place!

Can you tell me how to get that auto-generated Command Line again please?

If I restart my server when a campaign is being sent, will the campaign resume sending?

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A campaign is very slow now and I suspect it's because the memory is very low. If I restart my server, what will happen to that campaign. How can I resume?

Thanks a lot for your time!

Xu

Delivery status notifications in bounce notifications

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Hi Everyone!

So I've been loving Sendy for my first two campaigns, very impressed at how smooth it all went =) So Ben, thank you again for making such an awesome piece of software (and making it customizable too!)

Well I've been loving Sendy, but less the fact that I got 30% bounce rate on my first campaign... These hadn't been caught by our previous mailing service, clearly.

I just wanted to know if Sendy's bounce handling could include Delivery Status info contained within most SNS bounce notifications (as shown on the SES doc )

Otherwise, is there maybe a way outside of Sendy to get more detailed notifications?

Thanks!

Cancelling a campaign

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Hi Ben.. Is it possible to cancel a campaign at the moment that is "sending"? Lets say i have a 50k mails campaign and its at 5% and i forgot to change something to it (yes, i know i must check it before, but it happens sometimes). I know its not possible to do it from the main control panel, but is it possible to cancel it at least from the database, changing a value maybe? Thank you.

Help integrating with a Gravity Form

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Hello, I'm not that savvy with point and shoot suggestions, I'm hoping someone could help me find a way to subscribe someone to a list, through a Gravity Form, aka the Plugin for WordPress called Gravity Forms. It's got a lot of API stuff so I think its possible.

I'm hoping to pull the email, and potentially some custom field data, of course like the Name etc.

:-D Thanks in advanced, was so happy to get sendy installed.. !

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